Legal
Terms of Service
These terms govern your use of VigilFeed's website, app and remote monitoring service (the "Service"). By using the Service, you agree to them. If you use the Service for a business, you confirm you are authorized to accept these terms for that business. A signed service agreement with VigilFeed, if you have one, takes priority over these terms where the two differ.
1. The Service
VigilFeed monitors the store cameras you connect, using automated detection and a human monitoring team. It sends you alerts, video clips and reports, and lets you chat with the monitoring team. Features and event types may change over time as we improve the Service.
2. Not an emergency or alarm service
3. Your responsibilities
- Lawful camera use. You are responsible for making sure your cameras and their use comply with the law where your stores operate. That includes posting any required notices to employees and customers, and obtaining any consents required for video or audio recording.
- Authority over cameras. You confirm you own or are authorized to manage the cameras and accounts you connect.
- Accurate information. Keep your store details, schedules and contacts up to date, since alerts and reports depend on them.
- Working equipment. The Service depends on your cameras, power, internet connection and camera provider (such as Google Nest). We are not responsible for gaps caused by them.
- Your account. Keep your sign-in secure and tell us promptly about any unauthorized use.
4. Acceptable use
You may not use the Service to monitor places where people have a reasonable expectation of privacy (such as restrooms or changing areas), to harass or unlawfully track anyone, to break the law, or to interfere with the Service or try to access it in ways we do not provide.
5. Privacy
Our Privacy Policy explains how we handle information, including camera data received through Google. We process video from your stores on your behalf to provide the Service.
6. Fees
Fees, billing terms and any pilot period are set out in your quote or service agreement. Unless that agreement says otherwise, fees are billed in advance and are non-refundable for periods already started.
7. Availability and changes
We work to keep the Service running continuously but do not promise it will be uninterrupted or error-free. We may perform maintenance, and we may change or discontinue features with reasonable notice where practical.
8. Ownership
You keep ownership of your camera footage and the information you provide. You give us permission to use it only as needed to provide and support the Service, as described in our Privacy Policy. We keep ownership of the VigilFeed software, app, website and brand.
9. Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Alerts and reports are aids to your own decisions; you remain responsible for how you act on them.
10. Limitation of liability
To the extent the law allows, VigilFeed is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, inventory or data, arising from your use of the Service, including losses from theft or other events that were not detected or reported. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the three months before the claim arose.
11. Ending the Service
You can stop using the Service at any time by contacting us and removing VigilFeed's camera access. We may suspend or end your access if you breach these terms or fail to pay fees. When the Service ends, we delete your data as described in our Privacy Policy.
12. Changes to these terms
We may update these terms. We will post the new version here with a new effective date and notify account holders of material changes. Continuing to use the Service after changes take effect means you accept them.
13. Contact
Questions about these terms: hello@vigilfeed.com