Legal
Privacy Policy
VigilFeed ("VigilFeed", "we", "us") provides remote camera monitoring for retail stores. This policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices you have. It applies to our website, the VigilFeed app, the monitoring console used by our team, and the monitoring service as a whole (together, the "Service").
1. Information we collect
Information you give us
- Account details: your name, email address, phone number and business name.
- Store details: store names, addresses, opening hours, and the staff names and shift schedules you enter so we can report who opened, closed or stepped away.
- Messages and files: chat messages, photos and videos you send to our monitoring team through the app.
- Your preferences: which events you want flagged, who should receive alerts, and similar settings.
Information from your cameras
With your permission, we access the cameras you choose, as described in section 2. From those cameras we receive live video (and audio, where the camera records it), camera event notifications, and still images. From that we create event records, short video clips, snapshots and reports.
Information collected automatically
When you use the app or website we collect basic technical data such as device type, browser, IP address, app version, and logs of errors and sign-ins. We use this to keep the Service working and secure. We do not use advertising trackers.
2. Google Nest camera data
VigilFeed connects to Google Nest cameras through Google's Smart Device Management API. You grant access on Google's own permission screen, where you choose which home information to share, which cameras to connect, and which permissions to allow for each camera. We never ask for or store your Google password.
What we access
- Your home name, room names and the names of the cameras you selected, so we can label stores and cameras correctly.
- Live video and audio streams from the cameras you selected.
- Camera event notifications (motion, sound, person) and related snapshots, if you allow them.
How we use it
We use this data only to provide the monitoring you requested: to show live video to you and our monitoring team, to detect and review events, to create clips for alerts, and to produce your logs and reports. Cameras you did not select are never accessed.
What we do not do
- We do not sell Google user data.
- We do not use it for advertising, or transfer it to advertising platforms or data brokers.
- We do not use it to train general-purpose artificial intelligence models. Camera footage may be used only to tune detection for your own stores, as part of the Service you receive.
- We do not use it to determine credit-worthiness or for lending purposes.
- We do not let anyone view it except as described in section 4 (our monitoring team, as part of the Service you asked for), when needed for security or to investigate abuse, or when required by law.
Removing access
You can stop VigilFeed's access at any time, either from your Google account at myaccount.google.com/permissions or from Google's Nest partner connections page at nestservices.google.com/partnerconnections. Once access is removed, our live connection to your cameras stops. Recordings and clips we already hold are then deleted on the schedule in section 6, or sooner on request.
3. How we use information
- To provide the Service: live monitoring, event detection and review, alerts, clips, chat, schedules and reports.
- To communicate with you about alerts, your account, support requests and changes to the Service.
- To keep the Service secure, prevent misuse, and fix problems.
- To improve detection for your stores, for example by adjusting camera zones or alert rules based on reviewed events.
- To meet legal obligations and enforce our Terms of Service.
4. Automated detection and human review
VigilFeed uses automated software to analyze camera video, for example to count people entering, notice when the counter is busy or empty, or spot activity near a safe. Events the software flags are reviewed by members of our monitoring team before they are sent to you as alerts. Team members also watch live video and recorded clips, and answer questions in chat, as part of the monitoring you request.
Monitoring staff access video only through our own tools, only for the stores they are assigned to, and only to deliver the Service. They are bound by confidentiality obligations.
No biometric identification. We do not use facial recognition, and we do not create face geometry, voiceprints or other biometric identifiers. Staff may be identified in reports by the shift schedule you provide and by uniform, not by biometric matching.
5. How we share information
We do not sell personal information. We share information only:
- With service providers who help us run the Service under contract and only on our instructions, such as cloud hosting, video storage, email and push notification providers.
- Within your account, with the people you authorize, such as other owners or managers you add.
- For legal reasons, when we believe in good faith it is required by law, legal process or a government request, or needed to protect the rights, safety or property of you, us or others.
- In a business transfer, such as a merger or sale of assets, in which case this policy continues to apply to your information.
- With your consent, for example when you ask us to send a clip to a third party such as your insurer or law enforcement.
6. How long we keep it
| Information | Default retention |
|---|---|
| Continuous recordings used to create clips | Rolling buffer, overwritten after up to 3 days |
| Event clips and snapshots | 30 days, or longer only if you ask us to keep a specific clip |
| Event logs and reports | For as long as your account is active |
| Chat messages and files you send | For as long as your account is active |
| Google access tokens | Until you remove access or close your account |
| Account information | For as long as your account is active |
When you close your account or ask us to delete your data, we delete it from our active systems within 30 days, and from backups within a further 30 days, unless we must keep certain records to comply with the law.
7. Security
We protect information with encryption in transit, restricted access for staff based on their role, access logging, and secure storage of credentials. Video streams are received over encrypted connections. No system is perfectly secure, but we work to protect your information and will notify you as required by law if a breach affects it.
8. People who appear on camera
Store employees, customers and visitors may appear in camera video. We process this video on behalf of the store owner who uses VigilFeed. Store owners are responsible for using cameras lawfully, including posting any required notices and obtaining any required consents, particularly for audio recording. If you appeared in a store's video and have a question or request, please contact the store owner, or contact us and we will pass it on.
9. Your choices and rights
- You can view and update your account and store information in the app or by contacting us.
- You can choose which cameras are connected, and remove VigilFeed's camera access at any time (see section 2).
- You can ask for a copy of your information, or ask us to correct or delete it.
- You can turn off push notifications in your phone's settings.
Depending on where you live, you may have additional rights under local privacy laws. To make a request, email hello@vigilfeed.com. We will respond within 30 days and may need to verify your identity first.
10. Where we process data
Our servers and service providers may be located in the United States and other countries. Members of our monitoring team may work from outside the United States. Wherever information is processed, it is protected as described in this policy.
11. Children
The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children through our website or app.
12. Changes and contact
We may update this policy as the Service changes. We will post the new version on this page with a new effective date, and notify account holders of material changes by email or in the app.
Questions or requests: hello@vigilfeed.com